Bedingungen der Dienstleistung
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: 4th September 2025
1. Information about us
www.aimete.co is a website operated by Den BV (“we”, “us”, “our”).
We are registered in the Dutch Chamber of Commerce under company number 90121031.
Address: Pieter Goedkoopweg 38C, 2031 EL, Haarlem, Netherlands
VAT number: NL90121031B01
2. Purchase and Payment
Orders may be placed through our website. By placing an order and receiving our confirmation, you agree to pay for the products.
A contract is formed when we confirm your order by email. If no confirmation is sent, no contract exists.
We reserve the right to refuse or add conditions to orders (for example, large orders, incomplete orders, or previous payment issues).
Once an order has been dispatched, it cannot be cancelled. If you change your mind, you may refuse delivery or return the order in accordance with our withdrawal policy (see clause 9).
Ownership of goods remains with us until payment in full is received.
Customers are responsible for keeping their contact details up to date.
3. Product Availability
All orders are subject to product and material availability. If an item is unavailable or delayed, we will notify you as soon as possible.
4. Product Images and Sizes
Product images on our website are for illustration only. While we aim to show colours accurately, we cannot guarantee exact matches. Products may differ slightly from images.
Measurements (weight, size, capacity) are approximate.
5. Prices
Product prices are shown on our website, unless there is an obvious error.
Prices may change but will not affect confirmed orders.
Prices include VAT where applicable and exclude delivery charges, which are shown during checkout.
If a pricing error occurs:
- If the correct price is lower, you will pay the lower amount.
- If the correct price is higher, we may either cancel the order or contact you for confirmation.
6. Payment
Payment must be made in full before delivery, using the payment methods listed on our website.
By ordering, you confirm that your payment details are valid and correct.
7. Delivery
Delivery times are estimates.
Standard delivery is included for domestic (Netherlands) ground-floor deliveries and for upper floors where items fit in a lift.
Extra charges apply where special equipment (such as a removal lift) is needed. These charges are not included in the purchase price and will be billed separately for both domestic (Netherlands) and international (outside Netherlands) deliveries.
Our delivery partner will contact you to arrange a date. While we aim to meet expected timelines, delays may occur due to suppliers or logistics partners.
Customers must ensure products can be delivered into their property (fit through doors, stairs, hallways, etc.). If delivery fails due to incorrect or incomplete delivery information, the customer is responsible for extra costs.
If no one is available to receive the delivery at the agreed time, extra delivery charges will apply.
8. Risk and Ownership
Ownership transfers to you once payment in full (including delivery costs) is received.
Risk passes to you once the products are delivered.
Use and maintenance of the products are your responsibility.
Use of maintenance products purchased from us is at your own risk.
9. Right of Withdrawal (Returns)
Customers may cancel their order within 15 days of delivery, provided the conditions below are met. Notification must be made in writing or by phone within this timeframe.
Made-to-order products
If cancelled more than 7 days after purchase but before delivery: 20% of the order value (minimum €75) will be charged.
If cancelled after delivery: 20% of the order value plus return costs:
- Domestic (Netherlands): €150
- International (outside Netherlands): €250
Any additional transport requirements (e.g. removal lifts, difficult access) will also be charged.
Pre-fabricated products
Customers may return pre-fabricated products within 15 days of delivery.
Flat-rate return cost applies:
- Domestic (Netherlands): €150
- International (outside Netherlands): €250
A restocking fee of 10% of the order value will be deducted to cover handling, inspection, and repackaging.
If products are returned with damage, missing packaging, or signs of use, additional depreciation costs may be deducted.
Any extra transport requirements (e.g. removal lifts, difficult access) will also be charged.
Condition of returns
Products must be returned in their original packaging and in resalable condition.
During the cooling-off period, you must handle goods and packaging with care.
Refunds
Refunds will be processed within 14 working days after inspection and approval of the returned products.
10. Damage on Delivery
Customers must inspect products immediately upon delivery. Any damage must be reported within 7 working days.
If reported within this timeframe, return costs are covered by us. If later, standard return rules (clause 9) apply.
11. Liability
We remain responsible for the goods until delivery.
We are not liable for damage to property (walls, floors, etc.) caused during delivery or assembly.
We are not liable for indirect losses, delivery delays, or damages unless caused by gross negligence.
If you assemble products yourself (or hire a third party), you assume all responsibility.
Liability is limited to the transaction amount or the coverage provided by our insurance.
12. Complaints
Complaints regarding quality or defects must be reported within 14 days of delivery (or from when the defect was discovered).
Complaints must be clear and detailed.
13. Warranty
We provide a 1-year warranty covering manufacturing defects and sudden breakages.
For marble tables, warranty lapses if the product is moved after delivery.Warranty does not cover:
- Scratches, stains, or wear and tear on marble, wood, or other surfaces.
- Damage caused by misuse, neglect, incorrect cleaning, or failure to follow care instructions.
Warranty handling costs are covered by Den BV, except shipping costs incurred by the customer to return the product.
14. Dispute Resolution
Customers in the EU may use the European Commission’s online dispute resolution platform:
http://ec.europa.eu/consumers/odr/