RETURNS AND REFUNDS POLICY

Last updated: 4th September 2025

 

1. Right of Withdrawal (Returns)

Customers may cancel their order within 15 days of delivery, provided the conditions below are met. Notification must be made in writing or by phone within this timeframe.

2. Made-to-Order Products

If cancelled more than 7 days after purchase but before delivery: 20% of the order value (minimum €75) will be charged.

If cancelled after delivery: 20% of the order value plus return costs:

• Domestic (Netherlands): €150
• International (outside Netherlands): €250

Any additional transport requirements (e.g. removal lifts, difficult access) will also be charged.

 

3. Pre-Fabricated Products

Customers may return pre-fabricated products within 15 days of delivery.

Flat-rate return cost applies:

• Domestic (Netherlands): €150
• International (outside Netherlands): €250

A restocking fee of 10% of the order value will be deducted to cover handling, inspection, and repackaging.

If products are returned with damage, missing packaging, or signs of use, additional depreciation costs may be deducted.

Any extra transport requirements (e.g. removal lifts, difficult access) will also be charged.

 

4. Condition of Returns

Products must be returned in their original packaging and in resalable condition.

During the cooling-off period, you must handle goods and packaging with care.

 

5. Refunds

Refunds will be processed within 14 working days after inspection and approval of the returned products.